Money Back Guarantee
Daniel Sim Design is proud to offer an unrivalled 100% money back guarantee on our logo design services. In the rare instance that none of the initial logo presentations aligns with your expectations, you can have the option of requesting a full refund on your initial deposit. We will refund every dollar without subtracting any processing fees.
That guarantee provide our customers with a great sense of comfort and security.
There are a few exceptions, and although it is very unlikely you will want to make use of our guarantee policy, you should understand there are rare conditions under which the refund policy does not apply:
- If you have already confirmed or approved the acceptance of a design, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.
- If you request a revision from the initial presentations.
- If you have failed to communicate with us for more than 14 days following our presentation of the initial designs, any refunds will be at the discretion of Daniel Sim Designʼs account manager.
- If the company for whom the design was performed should close, change its name, or undergo other alterations rendering a design inappropriate, we cannot issue a refund.
- If you have taken final delivery of the logo.
Our policy, like our approach to design is simple and minimal as we intend to make sure you’re thrilled with our work and service.
Our liability is limited to the payment received from you against the project.
Should you, or any person representing you or your company, receive a refund, you acknowledge that Daniel Sim Design will retain the copyright and intellectual property of all designs created.
Neither you, nor any other person whether associated with your company or not, will have any right (express or implied) to use any of the initial concepts provided, ideation or other work product, content, or media; nor will you have any ownership interest in or to the same. The Copyright remains with us and you are NOT allowed to use or display our designs even as reference.